I am interested in adding energy monitoring for my entire home and leveraging ADC’s functionality. I had planned to order the Aeotec Smart meter and install it within my electrical panel. (I have an electrical background).
Before ordering this module/meter, I thought I should contact my provider (Guardian) to ensure they could enable the “energy” tab within emPower. To no surprise, the customer service rep had no clue what I was talking about. I felt this would be the case, so I had ADC tech support patiently waiting on the other line. I conferenced ADC in and they were quick to state that Guardian simply needed to enable energy monitoring on the dealer website. Guardian placed us on hold, spoke to their ‘techs’ and came back stating that Guardian did not support this feature/function.
ADC looked up the Guardian ADC profile and confirmed that they, in fact, do not have ‘energy’ enabled for their customers. Guaridan only offers ‘express energy’… For thermostats.
Perhaps this is because Guardian does not want to have their field techs installing meters in customers power panels, I presume. Liabilities, etc. Regardless, it’s frustrating to me
I asked Guardian if this could be escalated. Quick answer was no.
I’ve not been happy with the level of customer service (or lack thereof) anyway. I am strongly considering paying my early term fees so that I can be ‘free’. I am a DIYer anyway.
Any thoughts on the above?