Good find, I had forgotten about that report. It was not a Surety user at the time and it looks like that ended up being a panel replacement.
There was no OTA at the time. The firmware version on the panel has been the same since 4/4/23. The last signals from the system are just normal sensor activity.
The IQ Panel 4 does not support the Alarm.com image sensor. It could be replaced with a standard motion detector or with a PowerG Image Sensor.
The IQ Panel 2+ would be an option, these are discontinued and just be sure to verify that the IMEI is unregistered.
There is a backup restore process we can try, we wouldn’t be able to run a new backup but there is an automatic backup from 10/29. The one issue is the Image Sensor, which may cause issues with the restoral. There is no way to clear it from the backup at this time, so we would just have to try using the backup we have.
Steps to request a backup restore process are described here: