I’m not with Surety because it’s unfortunately not available in Canada (I wish it were), but these forums are so helpful for general 2Gig and alarm.com questions that I thought I’d post here.
I’m with ADT (bleh) using a 2Gig GC2 panel and I’ve recently requested an upgrade to my alarm.com plan to enable automation control (Z-Wave device control). Apparently this can take “up to 48 hours” to implement on the back end. I already had a Z-wave lock (Yale Assure SL) successfully paired with the panel for local control for a while, but I can’t see it in alarm.com yet. My question is, how will I know when ADT implements the upgrade? Should I see anything different in my alarm.com phone app or website, like a “Locks” section appearing or something? Do I need to reboot my GC2 panel to refresh alarm.com? SO far I don’t see anything different.