I am trying to install a DW10e-900 W/D sensor into my 2gig Edge Panel. I have have the equipment type as 2862 eSeries Window and Door contact. I put the panel in learn mode and then press the learn button on the sensor and it begins to flash showing it is trying to pair. It never pairs and I can not get it to learn into the panel any other way either. Does anyone know how to get these to learn into an Edge panel?
Those are the new E+ extended range sensors. First, the panel must be on firmware 1.3 or later. Can you verify your firmware version on your Edge panel? It doesn’t look like there is a Surety subscription connected to this user, otherwise I could verify that for you.