DSC PowerG Keypad Questions

Support
1

Hi Surety Team,

I just added a DSC PowerG keypad to my IQP 2+ and it is working in almost all expected areas (including door chime with zone names which was totally awesome and not expected) but I do have two issues that I am hoping you can help me resolve.

  1. How do I Arm Stay with No Delay from this keypad? In DSC world you would hit *5 and it would arm stay with no delay. It seems to pick it up as stay no delay when armed that way from the panel or app or alexa just cant figure out how to do it from the keypad?

  2. When triggering a panic from the keypad it shows up in notifications as PENDING, yet I have no dialer delay on my system. I know in 2GIG world this was a per-sensor setting so I even check to see if that was the case on my IQP2+ but it was not. Any advice? The interesting fact is Avantguard advised they got the panic alarms during my testing period but it just showed as pending on my side.

Thanks and I look forward to hearing from you guys!

2

How do I Arm Stay with No Delay from this keypad?

I believe this may not be an option. I am going to do some testing but I am not finding any documentation for it. This is the WS9LCDWF9?

When triggering a panic from the keypad it shows up in notifications as PENDING, yet I have no dialer delay on my system. I know in 2GIG world this was a per-sensor setting so I even check to see if that was the case on my IQP2+ but it was not. Any advice? The interesting fact is Avantguard advised they got the panic alarms during my testing period but it just showed as pending on my side

Dialer Delay on the Qolsys panel is a global setting. You have yours set to 0, so there is no dialer delay.

Oddly, when sending a panic from that keypad, I see that the panel reports both a pending dialer delay panic signal and the confirmed panic signal simultaneously. In Alarm.com history both the pending alarm and the confirmed one have the same time-stamp.

I think this is likely just a firmware bug, we will send this to Qolsys, but functionally the panic is still sent immediately to the monitoring station since the normal panic alarm signal comes through at the same time.

3

That is correct. Thanks for looking into this Jason!

4

Tyco support rep suggested trying *9 then your code. Does that work? If not it looks like the keypad does not support arming no entry delay from that keypad.