Doorbell video doesn't play on panel

Support
,
1

My doorbell cam does not play live video on my IQ4 panel. It states error code 30.

It plays fine on the ADC app

2

Is this just occurring when accessing the Live Video Cameras page and pressing Play next to the doorbell camera name, or do you get an error when attempting to answer a call from the panel?

How long has this been occurring and does it occur each time?

To troubleshoot:

  1. Reboot the panel (Settings > Advanced Settings > Reboot). Wait 5 minutes, then test.
  2. If no resolution, disable the Stream Video to Panel feature in Alarm.com, wait 5 minutes, then re-enable. Afterwards, test for resolution.
    • Log in to the Mobile app. Tap Security System or Video. Next, click Configure > Stream Video to Panel. Tap to deselect the camera from stream to the panel. Tap Save. Wait a few minutes then re-enable. The panel may need to be power cycled after re-adding.
3

This resolved it. Thanks