This is for a VDB-770. When I click over to “saved” in my ADC app it hasn’t updated since August 18. I can still click on the live view and it works and I still get alerts when the doorbell rings but I’m no longer getting any movement alerts either.
Hello,
Happy to help!
Since the ADC-VDB770 is still accessible through Live View and you’re receiving doorbell press alerts, the doorbell is still communicating with Alarm.com. The issue appears to be specific to the motion detection/recording function.
The doorbell uses a Video Analytics recording rule for motion detection and notifications. Could you please check Video > Recording Rules and verify that the doorbell’s Video Analytics rule is still enabled, scheduled to record, and has the correct notification recipient selected?
If the recording rule looks correct, the next step I would recommend is to power cycle the VDB770 and then test it again by walking in front of the doorbell. A reboot has resolved similar VDB770 recording issues.
If you’re still not receiving motion alerts or seeing new clips after the reboot, please let us know.
Thank you!
Recording rules look correct. I don’t know how to power cycle the doorbell beyond removing the head and then placing it back on. I did that, but the problem persists.
Hello!
Thank you for the update.
For this model, you can power cycle the doorbell by pressing and holding the doorbell button for approximately 61–75 seconds. It should only be within that range. The LED should begin blinking yellow, indicating that the doorbell is being power cycled. Once the power cycle is complete, allow the doorbell a few minutes to reconnect and then test the recording again.
If the issue persists afterward, please let us know.