Doorbell Chiming intermittently

Hi,

I have an Alarm.com ADC-W115C Smart Chime. It rings intermittently even though I get a phone notification. My doorbell - ADC-VDB755P is hardwired.

Any thoughts on what could be going on - how to diagnose the issue ?

It rings intermittently even though I get a phone notification.

So that I can best assist would you clarify the issue that is occurring?

Does the intermittently mean that you are not getting chimes sometimes when you should (because you also received a notification at that time)?

Or are you getting extra chimes when it seems you shouldn’t?

If you are seeing notifications without an associated chime, are those doorbell pushed events or are they person detection notifications?