We are away and I just checked alarm status. The panel is still armed from yesterday, but it shows one of our entry doors as open!
If the system thought the door was open yesterday, it should not have let me arm it. And if it thought the door was closed yesterday and now thinks it’s open, it should have gone off!
I tried to disarm the system through alarm.com 15 minutes ago, and the command still hasn’t taken.
I called dispatch and they don’t see anything wrong. They referred me to this forum. What phone number can I call for some real time help?
OK, a second disarm command finally took. The panel still thinks the door is open.
Are my entry doors on some kind of auto-bypass configuration? I certainly did not think that was the case when we installed it.
This is the suretyDIY support forum for technical support. Happy to help.
It looks like the sensor you are referring to was reporting open at the time of arming the system. Looks like it was armed via a keyfob. Arming by keyfob will automatically bypass open zones at the time of arming, so it may be that the sensor is in fact open (at least the circuit thinks it is open)
A delay in remote command indicates an inbound signal issue, and it looks like signal strength is and has been solid, so it is likely not a general issue and more related to carrier towers or specific issue.
By chance do you have a cell network extender in use at the location?
OK Jason, that must be the case. My friend is at the house, the alarm was disarmed properly, the door in question is shut and locked, so the door sensor must not be actually closing.
If this door sensor is marginal, should I not arm the system again until I deal with it when I get home?
I don’t want to cause an unnecessary trip.
OH yes… no we don’t have a cell extender in the house.
If a sensor is force bypassed and then registers closed it will remove the bypass and the next open will trip, so it is possible an accidental activation may occur. If you wish since you can’t get to it currently we can set that one zone to “no-response-type” which would still show open/closed on ADC but would not register an alarm, so the rest of the system could be armed. If so, please send an email to customerservice@suretyDIY.com to confirm the zone name and make the request.
As far as the issue at hand is concerned, have the batteries been replaced on this sensor? One possibility is that the radio is underpowered.
Another possibility is if the magnet and sensor are too far apart or were misaligned due to shock of a door close/etc.
no we don’t have a cell extender in the house.
I’ll check with Alarm.com on whether any tower delays have been noticed in the area. It looks like based on daily automated weather updates, no inbound delays were occurring until a couple days ago. Since then all the inbound commands in history have had a 10-15 minute delay. (Note that this would not affect outbound signals)
I understand. I will consider making that request.
The batteries are original, and I thought the sensor would give a notification if the battery was getting weak. Is that not true? And if it is not true, what is a reasonable battery replacement schedule.
It is also possible the magnet-sensor proximity is marginal on this particular door.
And before I forget, thanx for the prompt response.
The batteries are original, and I thought the sensor would give a notification if the battery was getting weak. Is that not true? And if it is not true, what is a reasonable battery replacement schedule
Yes, low battery alerts will be generated, but on occasion we’ve noticed cases where a sensor’s functionality is hindered before the low battery alert is generated. Usually there is another problematic element involved which makes it harder for the sensor signal to reach the panel, such as a much greater distance or if the sensor is very near or mounted on metal.
Often intermittent “Loss of Supervision” malfunctions will accompany this type of problem if it is borderline low battery. Have you noticed this at all?
Just something to look at if the batteries are a couple years old or more. A physical sensor placement issue may be more likely.
Bingo! The door in question is a steel door, and about two months ago while I was home and the panel was disarmed I did indeed get a Loss Of Supervision event. It was just once and I thought it was an anomaly.
On this particular door, to compound the issue, I believe the sensor-magnet spacing is marginal as well. I will deal with both these issues when I get home. Of course I went 18+ months after installation with no issues at all so I wasn’t ‘on alert’ for this kind of thing.
We have an original hard-wired alarm system that’s also operating, so I think I’ll just deal with this when I get home tomorrow.
I’ll post up a post-mortem Friday.
Bingo! The door in question is a steel door, and about two months ago while I was home and the panel was disarmed I did indeed get a Loss Of Supervision event. It was just once and I thought it was an anomaly
Well it’s rare these issues are so easily confirmed but I’ll take it 
In this case since you have noticed an issue on the sensor, it’s probably a good idea to replace the batteries every year or year and a half on this sensor to avoid any potential repeat issue and keep the voltage high.
As a 25 year computer and network troubleshooter I understand exactly what you mean: take it while you got it!
FYI, the first couple months I had the system I didn’t activate it; just monitored the logs personally to make sure everything was working properly. And it was. (Except of course for the mouse in the basement that kept setting off the motion detector by walking 2 inches in front of it. Bad placement!)
I’ll be more proactive for these wireless sensors from here on. I may consider getting the module to connect my hardwired sensors on the entire ground floor into the 2GIG panel.
I may consider getting the module to connect my hardwired sensors on the entire ground floor into the 2GIG panel.
Let us know if you have any questions on the TAKE-345 or setup. Happy to help.