Display not lighting up

Hi I saw some posts from people who had a blacked out screen but am not sure if I am experiencing the same problem. Last night when I went to arm my panel, it was gray and the display would not appear. I was able to arm and disarm from my phone. This morning I checked the panel and the display is still not working. I am not sure what to do.

Thank You,


Happy to help!

To troubleshoot, try power cycling the panel. Unplug the panel’s transformer then internal battery. Wait about 5 minutes, then plug in the battery, then power supply.

Any change?

I will try this as soon as I get home. I believe the transformer is in the closet but I am not sure what the internal battery is.