Disarm Away entry delay

[tbar18]

I’m trying to role play my cleaners coming to my home to ensure that I give proper disarming instructions.
I have a Honeywell Vista 20P system that is Surety ADC controlled using the SEM300 module.
If I arm Away and wait the 60s exit delay (note - I do have several motion sensors and some of them may still be indicating “activated” when I arm Away), and then open my front door, close it and walk to the nearest panel to disarm, I do not seem to get a consistent 45s entry delay.
Sometimes, the alarm seems to go off immediately.

Update on the front door sensor (below): I am starting to think that the issue is not with the sensor, but some kind of delay(s) through the old Vista 20P system and the SEM300 to ADC translation.
After several 10s of min I started receiving a bunch of alerts and alarms on my phone via ADC app. I also received a call from the monitoring service. However, this was more than 30 min after I had triggered these alarms.
It seems as if something wasn’t registering properly on the ADC side.
This seems pretty broken to me - any suggestions?

[See update above] Also, I am having some trouble with that front door sensor.
I had a worker set off the alarm, but it was triggered by an indoor motion sensor rather than the front door sensor (which never registered being tripped though it had to have been tripped).
Right now, that sensor is registering as Open when it is not.
I believe this is a wired sensor - photos of door install attached.

Any suggestions on disarm entry delay or how to troubleshoot the front door sensor?

[ryan.boder (Ryan)]

What day & time were you testing this? We’ll look at the event history and check for anything unusual.

[tbar18]

Hi Ryan - today (2/16) around 1:15p ET.

At 1:11p I armed Away, then opened the front door and walked to a panel to disarm. I think the siren sounded just before I got to the panel.
A few min later, I armed Away, waited 1 min for exit delay, then opened the front door - I think the siren sounded immediately.
I tried one more time (I think), but I don’t recall exactly what happened.
Next, ADC was reporting my front door as open when it wasn’t, so I opened and closed it a few times.
About 30 min later several alarms showed up on the app, and I got a call from the monitoring service.

[vidail16 (vidail)]

I feel like you most likely have an issue with your front door. You will need to pull out that sensor on the door frame in order to troubleshoot.

Could you pull out the sensor and send us a picture.

When the Vista 20P panel goes into alarm state, it needs to be disarmed twice.
First time you disarm, it acknowledges it but the alarm memory is still in the system and can keep sending the alarm in the back end. The second time fully clears the alarm.

[tbar18]

Okay, I suspect I did not disarm twice. So if the system is armed Away, anyone who enters should enter their user code and press disarm twice?
I still don’t understand why the alarm sounded before the entry delay. Do some sensors ignore entry delay?
Finally, I did take a look at the front door sensor (photos below). Nothing unusual and some basic testing today showed the sensor working normally.

[jwcsurety (Jason)]

I still don’t understand why the alarm sounded before the entry delay. Do some sensors ignore entry delay?

The sensor labeled Front Door on your system is not programmed as an Entry Delay sensor. It is programmed as a Perimeter zone, which would go off at any time while the system is armed, even during the exit delay.

I see a Kitchen Entry Door which is programmed as an entry/exit sensor.

At 1:11p I armed Away, then opened the front door and walked to a panel to disarm. I think the siren sounded just before I got to the panel.

The front door sensor did not trip the alarm at this time. The Kitchen Motion Detector triggered the alarm at that time. To avoid this I would recommend testing in Stay arming.

A few min later, I armed Away, waited 1 min for exit delay, then opened the front door - I think the siren sounded immediately

I see at 2/16/2025 1:18:07 pm your Front Door sensor tripped the alarm.

Finally, I did take a look at the front door sensor (photos below). Nothing unusual and some basic testing today showed the sensor working normally.

One thing that may be contributing to the confusion, in addition to the sensor not being an entry exit sensor, is the placement.

A wired magnetic contact should typically be installed on the opposite side of the door. In your image it looks like it is installed on the side of the door with the hinges, is that correct?

When a magnetic contact is on the hinge side of the door, the door motion required to break the contact is much more than the handle side. The door can be opened a little bit without tripping the sensor, how far will depend on the sensor magnetic gap/strength of the magnet used.

If a magnetic sensor is on the handle side, the door may only need to be opened less than an inch to trip the alarm.

If the magnetic sensor is on the hinge side you may need to swing it open pretty wide before it triggers.

In this case, if you were not swinging the door open fairly wide when testing, that sensor may not be triggering.

[tbar18]

Thanks, Jason.
I didn’t realize the difference in coding between the front door and the front garage perimeter / kitchen entry door.
I’ll redo testing.

And you are correct, that front door sensor is on the hinge side and likely explains why it didn’t trip previously.
I also PM’d you guys about keypad sounds, but I got it figured out.

Thanks, as always!