Critical & Poor DBM with new device during setup

Support
1

I’m setting up my IQ Panel 4 for the first time and have connected two IQ DW-MINI-S (QS1135-840) door contact sensors to the panel. They are connected as part of the S-Line.

I’ve been testing and activating these sensors from basically right next to the panel and get either poor or critical results. So when I step 3 feet away and activate the sensors again, nothing happens. The status of the battery level is normal.

Does anyone know what the issue is? Do I have a panel with an antenna issue and need to return the panel or is the problem with these sensors?

CleanShot 2025-05-06 at 15.41.09@2x
CleanShot 2025-05-06 at 15.41.09@2x842×1012 41.8 KB

CleanShot 2025-05-06 at 15.41.34@2x
CleanShot 2025-05-06 at 15.41.34@2x844×1014 60.7 KB

2

Can you remove the back cover and take a picture of the daughterboards?

Make sure the card is seated correctly and that the gold connectors are not loose. If they look to be on correctly, carefully disconnect and reconnect the connections.

Then redo the test and see if the signal strength increased

Thank you

3

Ah, that did the trick! The gold connectors were loose. Thanks!