Control panel issue

Garage door icon is not on Iphone, Ipad or control panel in the house. PLEASE HELP! WE HAVE BEEN TRYING TO GET THIS ISSUE CORRECTED FOR ALMOST A WEEK.

Happy to assist! I’m not currently showing that you have a garage door associated with your Alarm.com account.

What brand and model of garage door opener do you currently have? Was it previously connected to your Alarm.com account?