I received notification that the changes to monitoring calls to verify an alarm will be changing soon.
What constitutes an abort signal? The notice mentions a passcode at the panel. Does a keyfob disarm count as well?
An abort conducted “quickly” will negate a call from monitoring. Is there a definition of quickly?
Hey, happy to clarify. An abort signal is any Disarm event. The monitoring station will see that the alarm has been disarmed.
A disarm event would be treated as indicative of a keyholder confirming an alarm event as false.
“Quickly” is subjective, simply meaning prior to calls being placed (the time this takes is dependent on how your system is set up with Dialer delay and whether or not you use two way voice and ARM chat.)
If your panel is disarmed during the event handling, operators are trained to address the event based on the circumstance:
If the panel is disarmed prior to any calls being made the event will be disregarded and call confirmation is not needed.
If the panel is disarmed while the operator is in a call with a contact, operators will identify that an Abort signal was received and ask if you would like to disregard. You may still request dispatch.
If no one is reached and the panel is disarmed while the operator is in a call with police dispatch, operators are trained to cancel dispatch.