Showing Dual-Path Communication Failure - Cellular, indicating on cellular connection, but wi-fi is connected. Signal history shows a pretty constant 2/6 signal strength.
Follow the steps in the guide below to troubleshoot the loss of cellular connection.
Unrelated but I am showing an intermittent sensor tamper from the Great Room Motion (ID = 23). The Sensor Tamper trouble condition indicates a sensor’s internal tamper switch is being triggered. This usually means the sensor’s case is not affixed properly.
If the system is armed, a sensor tamper can trigger an alarm state so this should be resolved as soon as possible. Steps on how to address this issue can be found here:
When troubleshooting, you can place your 24/7 professional monitoring account on Test Mode during troubleshooting to avoid any false dispatches.
You can do this by calling monitoring operators directly at 855-348-0367 or from the Test My System tab in the System Manager section of your Surety account.