Recently, I’ve seen a recurring error on the panel informing me of a cellular communication failure on my IQ Panel 4. Running the cell test on the panel shows that I’m connected to Verizon, and variably have two or three bars (same as it’s been for years now in the same location) but the cell test fails on waiting for the CS backend to respond.
Nothing has changed here in the house, been the same panel in the same location with the same sensors for years but now I’m missing a critical piece of redundancy for monitoring my security system.
Showing Dual-Path Communication Failure - Cellular, indicating on cellular connection, but wi-fi is connected. Signal history shows a pretty constant 2/6 signal strength.
Follow the steps in the guide below to troubleshoot the loss of cellular connection.
Unrelated but I am showing an intermittent sensor tamper from the Great Room Motion (ID = 23). The Sensor Tamper trouble condition indicates a sensor’s internal tamper switch is being triggered. This usually means the sensor’s case is not affixed properly.
If the system is armed, a sensor tamper can trigger an alarm state so this should be resolved as soon as possible. Steps on how to address this issue can be found here:
When troubleshooting, you can place your 24/7 professional monitoring account on Test Mode during troubleshooting to avoid any false dispatches.
You can do this by calling monitoring operators directly at 855-348-0367 or from the Test My System tab in the System Manager section of your Surety account.
I powered off the panel using the onscreen buttons from the settings menu. I waited at least 30 minutes before trying to power it up but now it’s in a worse state.
The panel keeps cycling through white screens, dark screens, and an “initializing app” graphic but nothing happens. Even after an hour of this, it’s now sitting on a black screen, not responding to commands, and the only indication of life is the two green leds at the top of the panel are illuminated. Touching the screen does nothing. Restarting it from the button on the side does nothing.
Ok well guess the second time was the charm. Went through the whole procedure again, remembering to disconnect the battery this time (derp) and now it’s all back online.
The motion detector was flipping out after a battery change, stopped reporting the tamper in the middle of the night and has been good since so I’m not going to mess with it.