Cellular test fails setting up new account on IQ Panel 2

I’m trying to set up my new Alarm.com account on my IQ Panel 2+. When I get to the step where I’m supposed to run a cell phone test on the panel, it fails every time. What should I do?

This is a common issue when setting up Alarm.com accounts on new IQ Panels. We’re working with Qolsys to try and get it fixed.

The workaround is to:

  1. Disable WIFI on your panel.
  2. Reboot your panel.
  3. Run the cell test again after rebooting, with WIFI disabled.

Once the cell test has succeeded you can re-enable WIFI and everything should be fine.

Sorry for the inconvenience. We hope to get this fixed soon.