Can't save automation rules

Support
1

Hello. I have a strange issue.
I have several systems with Surety. This issue is isolated only to the newest account - labelled “TEST-IQ5-Savethepanel”

I cannot save automation rules that are triggered by a security sensor. (Note that other automation rules, such as those triggered by an arming action seem to work fine.)

The error I get is:

CleanShot 2026-11-01 at 11.06.43@2x
CleanShot 2026-11-01 at 11.06.43@2x1370×266 46.1 KB

However, despite the error, the rule shows in the website, yet it does not work (opening the sensor does not turn on the light.)

CleanShot 2026-11-01 at 11.07.31@2x
CleanShot 2026-11-01 at 11.07.31@2x1838×464 34.1 KB

I’ve tried waiting, deleting/re-adding, even added a 319 sensor (to test both a PowerG and 319 sensor as the trigger), and even added another z-wave device, etc. and no combination can be saved without this error.

Also, I just tried adding similar automation rules on my other alarm.com accounts and I’m not seeing this, so I’m assuming this is somehow related to this particular account or perhaps this IQ 5 panel? Please let me know if you need more info.

Thank you for your help.

PS: Here’s a video of the behavior…
https://youtu.be/eSgwVG4gbqI

2

I suppose you can mark this one as ‘fixed’. I left it for a while and came back now, to see the rule is now firing. Also I created a new rule and it works fine without the error.

I suppose this was a transient condition that is now fixed? In any case, thank you. I think I’m good.

3

Hello Darren,

Thank you for the troubleshooting you’ve done!

We were trying to investigate this earlier because the system was supposed to save those rules.

We’re glad the issue is now resolved.

Please let us know if you continue to receive those errors. We’d be happy to help!

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