Help! Walked in the door and can’t get the panel to disarm the alarm. I press the “big lock” and nothing comes up to disarm the alarm.
If I press the small buttons on the bottom to disarm the alarm via scene and I can enter my pin. Nothing seems to happen
It looks like your panel last reported a power loss and is no longer responding. Did you unplug the panel power intentionally?
The system shows as being disarmed at the time it lost connection, as of the last reports. It looks like it was disarmed as part of a scene.
A reboot/power cycle would be the first step I would try. If you power it back up are you able to interact with the keypad?
The panel would not disarm. It would still show the red lock and no prompt would appear to enter your password for the scene. The panel would them arm itself again after about 30 seconds or 1 minute. I’m going to reconnect it to the power and see what happens
I turned my panel on and the secondary panel had an alarm on it that would not clear with the password. I entered it and it would just sit there. The main panel still looks like the picture I have included.
And, when I disconnected the battery from the main panel last night it apparently pulled the connetor along with it.
the panel finally appeared to be working and I’ve checked it again and the screen is black and won’t respond to any sort of touch.
I’m not sure what to do, especially with the battery connector detaching from the board. The Panel been back and forth between usable and unusable all day.
Pings to the panel are resolving so it is still communicating. As such, I would recommend placing your Monitoring Account on test mode to avoid dispatch on any potential false alarms.
You can do this by calling monitoring operators directly at 855-348-0367 or from the Test My System tab in the System Manager section of your Surety account.
Are you able to interact with the IQ Panel 2, or is the screen still white and unresponsive?
If you can interact with it, power it down by navigating to settings > Advanced Settings > Power Down.
Once off, unplug the power supply from the wall outlet. Wait 10 minutes, then re-apply power. does the panel reboot?
Unfortunately, if the battery connector was damaged, the panel may need to be replaced. Are you able to submit a photo of this?
the Main panel was the one that was white, unresponsive, responsive and then black screen not responsive. I’ve unplugged it twice and it seems to be working now.
Panel 2 seems to be fine now.
I’ve included a picture of the battery
The only way to fix the panel would be to solder the battery connector back on to the board but if the panel is giving you other issues, then the best option would be to replace the panel with a new one. The IQ Panel 2 has been discontinued and the panel that replaces it would be the IQ Panel 4 433 Mhz Radio
If I get a new panel, how easy would it be to transfer all of my sensors, scenes and settings from the old panel to the new panel?
A backup/restore can be run to apply RF sensor programming, User Codes, and panel programming to the new panel. This process can be performed during normal business hours.
The process for the backup restore is as follows:
