One of our window sensors is malfunctioning, and I need to replace it. I can’t access the “System Configuration” option in the “Installer Toolbox” of my 2Gig GoControl panel. I can get into the “Installer Toolbox”, but when I choose “System configuration” it tells me the feature is not enabled and I should contact tech support. The code I’m using to get into toolbox is 2203 (which is the Vivint default installer code). The Surety default installer code of 1561 doesn’t work on my unit.
The panel was installed by the previous owners by & originally monitored by Vivint before we move in and switched to Surety. I was told that when I moved to Surety, it would be unlocked so I could make changes. How do I get the System Config screens enabled (along with anything else that might have been locked by Vivint)?