Can the IQ Remote PG function without battery installed?
Early this week I was receiving low battery warnings. The IQ Remote PG would power off randomly and would require me to manually power it back on.
The battery seemed warm/hot so I removed it.
The unit will not stay on long enough to come up fully.
While powering on a window pops up stating Powering Off Shutting Down.
Seeing 12 V at the power adaptor screw connectors but have not tested at the barrel connector.
Using the power cord that came with the system.
The IQ Remote PG has been plugged into an UPS since the beginning of use so not sure why the onboard battery would be dead.
Also how do you add tags to the topic? I only see the options Support, Chat & Experience . Searching for a tag produces No Matches Found.
Very disappointed with the IQ Remote PG considering it is just 2 years old and there are unresolved issues that went unsolved from the beginning and now the unit has become completely nonfunctional.
When power is applied via the 12V Power supply to the IQ Remote PG but the battery is removed, the panel will still power up.
With or without battery, does the IQ Remote PG every power on and get to either the main panel’s mirrored screen or the IQ Remote initial pairing screen?
Also how do you add tags to the topic? I only see the options Support, Chat & Experience . Searching for a tag produces No Matches Found.
Tags can be added via the optional tags bar when creating a topic or via the edit pencil next to the topic title once the topic has been created/posted
The IQ Remote PG would not STAY powered up with the battery removed.
Reinstalled the battery and it powered up.
The battery was down to 2% and is now at 13%…
The screen went black with only the LED showing below the screen. I may have pressed the button on the back side but pressing it multiple times did nothing to wake the screen. However the screen was still recognizing when it was being touched as it asked me to select arming method when I touch the black screen to wake it.
Pressing the button for 30 to reboot revived the screen.
Software Version: 4.3.0
Build: rc2183_20230417
Linux 4.4.71
Android: 7.1.2
Something is still not right with the IQ Remote PG as the screen will likely go dark again or the LED below the screen will go dark.
Is there a method to view incoming volts from the power adaptor?
The IQ Remote PG would not power up with the battery removed.
Reinstalled the battery and it powered up.
Its possible that it is firmware related but through testing I can confirm that my test IQ Remote PG powers up without a battery. Mine is on the latest FW however, 4.6.1.
however the screen was still recognizing when it was being touched as it asked me to select arming method when I touch the black screen to wake it.
There is a known issue regarding panel brightness where the panel will go dark and appear not to come back on once it sleeps. At that point the panel must be rebooted to come back on.
The current work around for this is to have the panel brightness set to 50% or higher. This should be resolved in a future FW update.
The issue was introduced on an older FW fixed, and unfortunately re-introduced on the latest 4.6.1.
Is there a method to view incoming volts from the power adaptor?
A multimeter could be used. There is nothing on the panel via programming to test like there is on the main panel.
Are there onboard diagnostic tools?
Not really. Logs can be uploaded but these are only view able by Qolsys but they are not readable by the end user.
I located a “deadman” switch in the battery compartment. With the battery removed the IQ Remote PG automatically shutdown during the startup process before the main alarm ready window appears.
I tested this by taping down the “deadman” switch. I then restarted the device and it powered up without automatically shutting down.
Interesting. Could be a running change. Not showing any documentation that calls this out however. I can confirm that my test unit does not require a battery to be powered on via power supply.
Check to see if there is a “deadman” switch under the battery. Mine is just right of the back side of the red/green LED which is also exposed in the battery compartment.
There does appear to be a switch but it does not seem to care that the battery is not installed. While i can see where the LED light would be, it is not viewable through the battery compartment.