Can I release my panel from Alarm.com if I have dealer and installer code?

Support
,
1

Hi,

I recently purchased a new home that came with “Smart Home” package and included QOLSYS IQ 4 panel. The installer (Safe Haven) is an ADT dealer and I declined ADT services. They installed the panel, created Alarm.com account for me, and registered the manel IMEI with Alarm.com. I learned now that if I wanted to sign up with Surety I need to have the IMEI released from Alarm.com by the installer. I don’t know (yet) if they will be willing to do that and reading from this forum and elsewhere it looks like some people had luck and some did not. However, I already have the dealer and installer codes for the panel (I was able to remember them) so I have full access to the system to reset it. My question is - will full factory reset un-register the IMEI from Alarm.com account or will it still be registered and only the dealer/installer can actually do that? Thanks

2

No, you will need to have them unregister the panel before you can sign up with Surety.

3

Factory resetting the panel will not remove its registration from an existing Alarm.com account. The current dealer must delete the account.

4

What was the installer / dealer code?