I would suggest power cycling the router the camera is connected to, waiting about 10 minutes then trying again to grab a recording again.
If that fails, then you’ll want to remove the camera from the account and factory reset it. To do so:
- Delete the camera from Alarm.com
- Factory Reset the camera
- Press and hold the WPS button until the LED is flashing Green and Red (about 15 seconds), then release the button. The camera reboots with factory defaults.
- Wait 5 minutes after the camera reboots, then re-add the camera.
- Once re-added, create the VA rule,
- Wait 5 minutes after saving the rule, then test for resolution.