Last week my father was home sitting our house while we were on vacation. The man speaks no English and does not use technology.
We got an auxiliary/emergency panic alarm during this time. I asked my father if he clicked anything on the panel, and he said he did not. He did say that he was talking next to it on the mobile phone, but he never touched it. The video on the panel does show him talking on the phone, but I assume the video starts recording after the alarm is triggered.
Can anything aside from human interaction trigger the alarm? When the company called me, they said that they show is a health device trigger, such as life alert or similar. My father has no such devices.
Looking at the event I believe you are referencing that was definitely a panel-initiated medical panic. This would come in to the monitoring station as a medical panic, which would be why the operator referenced potential health devices.
However this came from the panel, not a separate device. Just to be sure, this was on 12/13/2025 ?
It is possible that could be inadvertently activated if he leaned on the panel accidentally. The emergency buttons can be brought up by touching the bottom right of the screen, and the medical panic button is there on the right side as well when the buttons display.
Yes, I am referencing the 12/13 event. Accidental trigger must be the only explanation. However, it does require at least 2 touches to trigger it, which is why I hesitate to mark it as accidental.
Can you confirm that video starts recording AFTER the event is triggered?