I just recently switched from Vivint at the end of my contract to SuretyDIY. Everything has been pretty pain free in the switch except I have one issue. My automatic z-wave door lock no longer disarms my system before I enter the house, instead the door will unlock and the system beep until I put my code into the panel. How can I fix this?
Z-wave automation like automatic disarm is handled through Alarm.com rules. If you have not set up a rule yet in your new Alarm.com account for this, it would not function.
Go to emPower - Rules - Add a rule.
Automate security system by locks, when unlocked, disarm. You can select the lock(s) it applies to and a time-frame or leave it at all times.
Wow, Jason thank you for the quick response. I probably should have copied my rules down from the Vivint account. One other thing, I keep getting a message from Alarm.com to confirm my email when I log in but I’m never getting the email. Should I add a certain email address to my safe list incase i’m missing it in spam?