Are doorbell cameras not supported in the Alarm.com AppleTV app?

Support
1

When I launch the alarm.com AppleTV app and sign in, it says “You’re account includes the live video feature but has no cameras. Please contact your dealer for more information.”

I only have a doorbell camera, so I am wondering if it is not supported.

2

Live view from the Skybell doorbell camera is only available through the standard mobile App.

I believe the live view for the new Alarm.com-made doorbell camera coming soon should be available on the website and video app.

3

Thanks, Jason.

4

Hi Jason, reference your response post to alarm.com doorbell video and AppleTV approximately 4 yrs ago (below):

“Live view from the Skybell doorbell camera is only available through the standard mobile App.

I believe the live view for the new Alarm.com-made doorbell camera coming soon should be available on the website and video app.”

I just successfully added the video doorbell option to my account for my newly installed VDB770 and currently am running AppleTV 4k. My question is, after installing the Alarm.Com app and confirming all log-in/verification codes, all I’m when launching the app is:

image
image3264×2448 778 KB

What exactly is the problem as to why I can’t see video from my doorbell ?

Thank you.
Danny C.
Henderson, NV

5

Unfortunately most doorbell cameras do not support the Apple Tv app. The ADC-VDB755P is compatible with Apple, Amazon Fire, and Android TV. All other Alarm.com doorbell cameras are not.