Received Alert: Keypad 1 Loss of sensor Supervision. Know the keypad is not working is this an issue with battery. They system is 6 months old and we have never had this issue before.
Looks like you are referencing a 2GIG Edge panel. That Keypad device is your secondary Edge touchpad. It looks like it has a name of Garage Door.
The keypad communicates with the Edge panel either via your local wifi, or Edge access point settings if you have those enabled.
Are you using your home wifi for the keypad? Try power cycling the keypad and rebooting the router. Any change?
How far is your keypad from the wifi source it is connected to?