I would like to know when my system will start being monitored. I tried to test the system, the alarm went off but monitoring did not receive a signal when I called them.
Happy to help! If you have received your Welcome to suretyDIY email and have access to Alarm.com, your account is ready to go.
If you have 24/7 monitoring and notice that the central station did not receive an alarm event, the first thing that should be checked is Dialer Delay.
It appears this is related to a Qolsys IQ Panel. The IQ Panel by default has a Dialer Delay for all burglary alarm signals.
A dialer delay is a delay period between when an alarm is tripped and when the signal is forwarded to the central station. This is a way panels combat false alarm response by limiting unnecessary dispatch on accidental alarms.
If you take a look in your Alarm.com activity history, this event is listed as a Pending Alarm. Whenever you see the word Pending that means a signal was sent to ADC with dialer delay. ADC then forwards the signal when the dialer delay period ends. A second confirmed Alarm signal is actually sent to ADC from your panel, which gets sent to the central station.
In your case the panel was disarmed within the dialer delay, so no signal was forwarded. This is normal and expected. The central station would not see this event, but you would see the “Pending” event in Alarm.com activity.
The default time length for dialer delay is 30 seconds on the IQ Panel.
You can adjust dialer delay in your IQ Panel programming to between 15-45 seconds under Settings – Installation – Siren and Alarms.
If you go to Security – Installation – Security Account, you can disable SIA Limits, which will let you instead set dialer delay all the way to 0 if you wish.
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Thanks Jason. I figured it had to be the dialer delay, but she wasn’t sure on the phone.
My original intent for calling was to remove test mode since I know the alarm functions normal. However the rep said that was something I needed to do with suretydiy.
My original intent for calling was to remove test mode since I know the alarm functions normal. However the rep said that was something I needed to do with suretydiy.
Hmm, you can remove Test mode with central station operators directly. Looking into the call event you are referencing it looks like there was some confusion on the questions that were asked and they may have thought you were referencing other account changes.
You would just want to ask operators to remove your account from Test mode. Test mode with the central station simply indicates to operators that they shouldn’t react to alarm events. When getting started with suretyDIY Test mode is in place on 24/7 monitoring accounts for 7 days by default, but this can be removed at any time when you are done getting set up and want it to be actively monitored.
Note that operators will not be able to perform tech support and won’t have insight into panel programming or Dialer Delay, etc., but we’re happy to answer any questions like that here though!
If you would like we can also remove test mode for you. Please confirm if you would like us to go ahead and remove test mode to make the account active.
That would be great. Please remove test mode from my account.
The monitoring representative was great and I am sure it was just a misunderstanding.
Test mode is removed at this time. Thanks for choosing suretyDIY!