Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to learn-in and communicate. With each additional command sent, the probability of a communication breakdown increases.
Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com interface for user code management.
To lower the chances of a learn-in failure for locks, complete the following during installation:
Begin with the lock within 6 feet of the panel or module.
Delete the lock from the Z-Wave network.
Place the panel into Add Mode and put the lock into inclusion mode. Leave the lock within 6 feet of the panel during and for 5 minutes after pairing.
Wait 2 minutes before locally operating the device to prevent Z-Wave communication issues.
Verify that the lock shows up on the Alarm.com Website and responds to lock/unlock commands.
Move the lock to its final location and run a Z-Wave Network Rediscovery.
How to Set Up a Z-Wave Network
How do I Improve my Z-wave Network Range and Quality?
Do Z-Wave locks act as repeaters on the Z-Wave network?
No. Battery-powered Z-Wave devices such as locks do not act as repeaters on the Z-Wave network.
How to add a User Code to a Door Lock through Alarm.com