verification code issues after new carrier

Hello, I’ve recently switched wireless carriers, and I can no longer log in to using my credentials. It asks to send me a verification code to my phone number, but it never arrives. I’ve searched and noticed this seems to be an issue with 2FA and switching carriers and it needs to be turned off internally by support. Thank you in advance for your help.

Yep, you’re right. I just disabled 2FA for your login. Don’t forget to reenable it on your new device once you get in. Cheers!

Thank you! Worked great. I think my wife’s login needs the same thing?

No problem. It’s done.

Thank you again, take care!