Alarm.com Streaming Video Recorder SVR and Commercial CSVR

[tyler (Tyler G)]

Troubleshooting

SVR Recording Schedule Not Recording

The SVR Recording Schedule Not Recording trouble condition indicates a video device is not currently recording to the Stream Video Recorder (SVR) even though an SVR recording schedule is enabled. How to resolve: Note: The camera may not be able to communicate with the SVR because of a network issue or the camera may be unplugged. Power cycle the camera by disconnecting power and reapplying it. Wait for the camera to reboot fully. Verify the video device has a wireless or Ethernet network conn…

Unable to view or play back the SVR timeline

If you are unable to stream the Stream Video Recorder’s (SVR’s) timeline from the Alarm.com website or mobile app, verify the following troubleshooting steps to resolve the behavior: Verify that the video device is connected and recording Verify that live video from the device can be viewed independently from the SVR. Verify that the video device has a recording rule for the SVR that is enabled. If the SVR recording rule is created but has a warning icon next to the camera name, see: To ver…