Alarm.com Smart Thermostat Troubleshooting

[tyler (Tyler G)]

Possible Smart Thermostat failure scenarios

The below sections cover trouble points specific to each device:

ADC-T2000

Alarm.com Smart Thermostat ADC-T2000 - Installation Guide

Troubleshooting Heating or cooling doesn’t turn on when the set point is above or below the room temperature To prevent damaging the compressor, the thermostat inserts a delay when cycling the compressor. If the system should be on and it’s not, then change the set point to be 2 degrees beyond the current set point and wait 5 minutes to see if the system turns on. If not, contact a local HVAC professional. Heat pump is “Cooling when it should be heating” or “Heating when it should be cooling” S…

ADC-T3000

Alarm.com Smart Thermostat ADC-T3000 - Installation and Operation

Troubleshooting Heating or cooling does not turn on when the set point is above or below the room temperature To prevent damaging the compressor, the thermostat inserts a delay when cycling the compressor. If the system should be on and it’s not, then change the set point to be 2 degrees beyond the current set point and wait 5 minutes to see if the system turns on. If not, contact a local HVAC professional. Heat pump is “cooling when it should be heating” or “heating when it should be cooling” S…

ADC-T40K-HD

Alarm.com Smart Thermostat HD ADC-T40K-HD - Installation Guide

Troubleshooting Heating or cooling does not turn on when the setpoint is above or below the room temperature To prevent damaging the compressor, the Smart Thermostat HD inserts a delay when cycling the compressor. This delay is only a few minutes long. How To Resolve: Change the setpoint to 2 degrees beyond the current setpoint and wait 5 minutes, at which point the system should turn on. If this does not work, contact your local HVAC professional. Heat pump is “cooling when it should be heati…