What panel do you have? What does it say when you do a WiFi/cell test? Also, which version of firmware do you have? I am going to check mine and post here shortly.
I have a Qolsys IQPanel 2+ running:
Software Version: 2.5.3-ADCS 7.28-ADCL 7.28
Build Number: 20200827_b19
Last Upgrade Date: 2020-09-07 10:56:44
I ran a cellular test, and it said:
Cellular radio test timed out. Please try again later. For new installs, please verify an account has been created.
(I can provide my IMEI ID to Surety directly if needed)
When running a dual-path test, it show the following. (config shows Dual-Path is Enabled, using cellular and Wi-Fi)
I got an email from Alarm.com yesterday stating that the panel has not responded since 9:28am (central) on Thursday, December 31, 2020.
Note: Around this time of morning, I was working on some of my home network. Primarily moving IoT devices to a separate VLAN and opening firewall ports accordingly. This panel had been working for many months on the same IoT VLAN. I did change the network SSID from visible to hidden however. To see if this was related to the issue, I reconnected the panel to the same IoT network by manually entering SSID and password, tested and got the same results. Then, I moved to my main network with no restrictions on inbound/outbound firewall rules, and tested. Same results. Rebooted the panel, reran test, same results.
- Unable to control automation devices or control arm/disarm of panel from alarm.com
- Unable to successfully test cellular/dual-path configuration
- Automation schedules from alarm.com for lights, etc. will not run. They do run if you manually turn devices on/off, lock, etc. directly from the panel.
I hope this provides more info regarding my specific scenario.
Wi-Fi communication test timed out. Please try again later.