Sorry in advance if this post is a bit long. I was a Vivint customer for 1 day until I sent in a Notice of Cancellation and picked up a DIY system from SuretyCAM. I liked the GoControl 2.0 panel they installed, but couldn’t be a customer of theirs after reading the contract horror stories. As an IT geek, I think what really put me over the edge was being able to use the 2GIG GoControl 3.0 panel as soon as it comes out. I love staying on the cutting edge! Anyways, back to the original questions.
- Using the new Vivint Sky app (which I believe is still powered by alarm.com but I could be wrong) I noticed that when I’d send a command it would respond in the house almost immediately. Z-wave door locking and unlocking would happen within a second or two and the thermostat status was always up to date. The thermostat commands did take a second or two longer (maybe 2-4 seconds), but still happened pretty quickly. When I switched to the Alarm.com app I noticed that things happen a bit slower. I timed sending lock and unlock commands and it’s about 10 seconds. When I go into the thermostat settings, the app shows “Updating thermostat data” for about 10 seconds before refreshing, and changes usually take 7-10 seconds to go through as well. I was trying to figure out if the delay was related to going back to the version 1 GO panel or possible communication issues. I did also notice that the Vivint panel connected to the internet, and wasn’t sure if commands were being sent over the internet and maybe that was why it was more responsive.
Any tests I can run to make sure I can’t improve the times?
- Suggestions for Alarm.com iPhone app
Besides arming and disarming our alarm, the most used functions are unlocking the doors and changing the thermostat temp. It would be great if you could customize the order of icons at the bottom of the app to display what you commonly use first without having to go to More…
I’d like to be able to send door lock and unlock commands without confirming that I’m sending them first. Some people may want this, but it’d be great if it’s a user setting that you can have it just quickly send the command.
Don’t hate me for saying this, but my wife and I did really like the look of the Vivint Sky app. When you were on the home screen you could Arm away / stay and access all of your door locks with a simple swipe to lock or unlock. It was very easy to disarm the alarm and unlock the door while getting out of the car and walking to the door. With the alarm.com app I have to launch the app, go into the arming menu, disarm, go to the more… menu, go to locks, choose the door, tell it to unlock, confirm and then wait. It’s usually faster to unlock the door with the code. It would be great to have another user definable home screen where you put all of your most used functions.
Does anyone know if alarm.com allows custom iPhone app development to interface with their service, or if you have to use their app?
Even though the Alarm.com app isn’t as quick as the Vivint app, I am way happier being a SuretyCAM/Alarm.com customer and not feeding the evil machine!