I think there’s something odd going on between alarm.com and my cell phone.
Periodically I get these two (abbreviated) messages in which I have generalized the particulars:
Sitename: MyName Cell restored communication at 2:13 am on Saturday, July 16 2022.
Sitename: MyName Cell has not communicated with our servers for 24 hours as of 2:13 am on Saturday, July 16 2022.
There’s a few odd things about these messages. The ‘restoral’ message always arrives before the ‘not communicated’ message, but always in the same minute. And the communications loss period is always EXACTLY 24 hours.
So, why would the site wait 24 hours to tell me my cell phone’s not making it?
Why is the period of failure always EXACTLY 24 hours? That can’t be literally true each and every time.
Now additional and confusing info.
My wife and I have identical cellphones with the app on it, are configured identically, and are always in the same location when this happens. I get the failures and she doesn’t.
Moreover, we just upgraded the cells from a previous and identical pair where the same thing happened. The upgrade didn’t change the behavior. So that rules out a hardware problem with a particular model or particular phone.
Your phone is listed as a Push device, but also as a Geo-Services device. It is the only Geo-Services device which is likely where this error is coming from.
Try disabling Geo-Services on the phone app. Wait 5 minutes then turn it back on. (Or you can just leave it off if you do not use it for any notification or automation)
You can also delete the Geo-Services device from your account in the Alarm.com website under Settings > Places.
OK, here’s a bit of new info. I went into the app, app settings, location services to turn them off. But when I got to that screen there was a red flag to the effect that there was an issue that might prevent the services from working properly.
The issue was Battery Optimization for this app was On, and it should be Off.
So I turned optimization off for the alarm.com app and I’ll wait to see if the communication lost message happens again. And if it does I’ll turn location services off and test that.
Turning location services off for the app in your phone OS is not likely going to resolve the issue. The app will still be looking for that device if it is left in the device list.
You can delete the Geo-Services device from your Alarm.com account in the Alarm.com website under Settings > Places. On the right will be a list of Geo-Devices (you’ll only have the one) where you can delete them.
To be clear, I did not turn off location services anywhere, yet.
I just turned off battery optimization for the alarm.com app, and I’ll wait a while to see if those messages cease. It might make perfect sense if the OS was putting the app to sleep to save power, thereby stopping it from communicating.
BTW I saw in the Places/Manage devices/MyCell screen that there’s a specific box to check to GET those notifications. If I ever knew about that, I forgot it.
I just turned off battery optimization for the alarm.com app, and I’ll wait a while to see if those messages cease. It might make perfect sense if the OS was putting the app to sleep to save power, thereby stopping it from communicating.