Hi,
I have the following:
2GIG GC-3 panel
2GIG TAKE-345 super switch
Several weeks ago I disconnected the backup battery for several days. After reconnecting it, I’m still getting “device low battery” alerts for all of the wired zones connected to the take over module from alarm.com (both on the website and mobile app.) I have no alarms on the panel itself and all wired zones appear to be working correctly. Is there something I can do to get rid of the low battery alerts?
Thanks,
David
If you power down a TAKE-345, generally you’ll want to reboot your panel after the TAKE-345 is powered up. Try power cycling your GC3 panel. If the battery is not indeed low it should resolve.
Be sure to verify that the battery was also reconnected to the charging circuit. Typically this is the battery leads from the old alarm panel. If the battery is only connected to the TAKE-345 leads and not a charging circuit, it will go low and be unable to charge again.
Thanks Jason. Power cycling the GC3 resolved the issue. I didn’t realize the take-345 needed to come up first.
I’m back. Apparently power up sequence isn’t the only issue. After about a week, I started getting battery low alerts again. There are six wired zones connected to the Take-345, all windows or doors.
I have replaced the battery, the power supply and even the Take-345.
I powered everything up in this sequence:
The power supply in an Altronix AL624.
I’m getting the following voltages:
AC Input (Left 2 terminals) 15.29v
Batt charging circuit (Right 2 terminals) 12.23v
DC circuit 12.48v
Batt disconnected from charging & Take-345 12.6v
Anyone have any other suggestions or see any wiring issues in the attached photos?
Thanks,
David
In the second photo, what all is connected to the AC input wires? It doesn’t look like the two pairs of thinner gauge wires go to the same cable sheath, or am I not seeing that correctly?
Looks like you have a Mimolite in there too. Is that wired up in any way to the same power supply?
So the thinner wires run up from the bottom of the cabinet, the green & wht/green connect to the power adapter. The thin red & black you see tied in there run to the GC3 panel for power. The Mimolite it powered from another source.
So the thinner wires run up from the bottom of the cabinet, the green & wht/green connect to the power adapter. The thin red & black you see tied in there run to the GC3 panel for power.
That would be the issue.
AC Input (Left 2 terminals) 15.29v
It sounds like you are powering the AL624 from the 2GIG DC Power Supply, correct? This won’t work.
The AL624 needs a separate AC power supply, 16-24VAC.
