Alarm.com CSVR Third Party Integration

How To
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This how to will explain certain requirements needed for adding an IP camera to an SVR210, or CSVR-2000 models.

SVR
SVR403×376 71.1 KB
Communication Protocol Onvif Profile S or VAPIX user enabled
IP Protocol DHCP (Static IP’s Cannot Be Used)
Compression H.264
Camera Communication Type Ethernet (Wired)

  1. Verify that all third-party video cameras to be installed function properly on their own and have a compatible configuration.

    • When enabling the appropriate settings for each camera, use the camera’s specific local UI rather than using a camera tester tool, as these tools do not always properly enable the correct parameters for every camera model. For more information about accessing the camera’s local UI, see Access a third-party camera’s local webpage.

    • Make note of each camera’s MAC address, existing name, username, and password.
      Important*: If the camera requires that you set a custom password, do this before attempting to enroll the camera to a customer account.

    • If a camera supports more than one communication protocol, verify that an Open Network Video Interface Forum (ONVIF) profile is enabled and make note of the ONVIF profile credentials.

    • Ensure the camera is set to use H.264.
    • Ensure the camera is set to use DHCP (not a static IP address).

  2. Verify that your alarm.com plan has the necessary third party integrations option enabled with your Surety Account

  3. Verify that a CSVR is enrolled on the Alarm.com account.
    You can find more information about enrolling an SVR/CSVR in the link below
    Alarm.com Streaming Video Recorder SVR and Commercial CSVR

  4. Connect each third-party camera to the CSVR using an Ethernet cable.

Access Discovery Page using website

  1. Log into the Customer website.
  2. Click Video.
  3. Click Settings.
  4. Click Add Video Device.
  5. Click Discover Third-Party Cameras.

Accessing Discovery Page using the Alarm.com app

  1. Log into the Customer app.
  2. Tap
  3. Tap Add Devices.
  4. Tap Add Video Devices.
  5. Tap Discover Third-Party Cameras.

Enroll the third-party cameras to the account

  1. On the Discover Third-Party Cameras page, click to select the desired cameras.
  2. Read Third-Party Camera Terms of Use, and then choose Agree to continue.
  3. Review features supported for third-party cameras, and then click Next.
  4. Follow the on-screen instructions to unlock and install the cameras. You may be prompted to enter the cameras’ credentials if the cameras cannot be unlocked using manufacturer defaults.
  5. After the unlocking and installation is complete, verify that all of the desired cameras are installed.
  6. Name each camera. To get more details about a specific camera, click its thumbnail image to open a detailed view.
  7. Click Next to complete the installation.

Change third party camera live stream settings

  1. Log into the Customer website.
  2. Click Video.
  3. Click Settings.
  4. Using the Video Device dropdown menu, select the desired third-party camera.
  5. Click Stream Settings.
  6. Using the desired dropdown menu, select the desired settings.
  7. Click Save.
5

Access a third party cameras local webpage

To access a camera’s local webpage while on site, connect to the camera’s locally assigned IP address while the laptop is connected to the same network as the camera. Alternatively, follow the manufacturer’s additional instructions. If the camera is currently connected downstream of a Pro Series CSVR or the SVR210, be sure to connect the device downstream as well. If unable to access the camera’s local webpage, contact the camera’s manufacturer.

  • Note: On CSVR2016P models, a laptop will need to be connected within ports 1-8 to direct access a camera IP in ports 1-8 and be connected within ports 9-16 to direct access a camera IP in ports 9-16.

Once installed, the third-party camera’s internal IP address can be viewed from the camera’s Equipment page within the Partner Portal or MobileTech app.

Access a camera’s local webpage from the Customer website

Some third-party cameras allow access to their internal settings using the Customer website. This allows settings to be adjusted without having to be onsite or connected to the local network.

  • Caution: Adjusting settings required for compatibility (i.e., DHCP, compression settings, camera credentials) could cause the camera to disconnect from Alarm.com.

This feature is supported for most OpenEye, Hanwha, and Axis cameras.

  • Note: This feature is recommended for use with Chrome. Firefox is not supported.
To remotely access the camera’s local webpage using the Customer website:
  1. Log into Customer website.
  2. Click Video.
  3. Click Settings.
  4. Click Video Device Info.
  5. Click Advanced Setup.
    • The camera’s username and password may be needed to log into its local webpage. Copy and paste the credentials available on the Advanced Setup page for easy access in the next steps.
  6. Click Connect to Camera’s Internal Webpage.
  7. Enter the camera’s username and password, if prompted.