Alarm.com app showing “AC Power Failure (System)”

[minisoda (Aaron)]

Have an IQ Panel 4 that was setup in the past week. Lots of final work on the panel (including removing AC power) today but when I left the home everything was plugged into AC power and running great.

I’m now away from the home and see AC power failure in the alarm.com app. Is there a chance that it just didn’t update from previous power cycles? Is there any way to actively tell in the app or have surety support verify that the IQ Panel 4 has power? Just called the monitoring center and they didn’t know.

Appreciate any help!

[minisoda (Aaron)]

It appears this error cleared out of the app overnight. Clearly something not updating between the panel and alarm.com in realtime.

[nicholas]

I see a record of the power failure being logged to Alarm.com, but there aren’t any other signs of a power issue.

Did the power failure show up locally on the panel during this?

It might help to upgrade your panel’s firmware to the latest version, 4.6.1.

Steps to perform the upgrade can be found here:

Qolsys IQ Panel 4 Firmware Release Information

IQ Panel 4/IQ4 HUB/IQ4 NS - 4.6.1 SOFTWARE UPDATE TSB #: 250717 PANEL CAMERA MOTION DETECTOR - 4.6.1 - Issue Qolsys has determined that a small number of IQ Panel 4’s utilizing the Panel Camera Motion Detector feature may experience delayed UI response after updating to 4.6.1. If you have not yet updated to 4.6.1 but intend to do so, AND if the system utilizes the Panel Camera Motion Detector feature, consider disabling the Panel Camera prior to updating to 4.6.1, using the steps below, then r…