I was out of country and during that time my cc expired and so my alarm.com account was cancelled. Alarm.com said to contact surety. When I logged in here I see two accounts of which one shows active. I still cannot login to alarm.com. I requested a password and nothing came yet.
Can you please help me?.
Thank you!
Happy to help! Typically, for account activation questions please be sure to contact customer service either through our secure message tool or to customerservice@suretyDIY.com. Private info is typically required.
I looked into this account and see that our customer service team needed additional info for the order and has sent a number of follow up emails between 8/29 and 9/8 regarding the subscription purchase. Please check your spam filter to ensure the emails are not lost. Please respond to the customer service email to complete reactivation.