Hi I am trying to add my garage door opener. When I provide a serial number, it recommends me to factory reset and connect to the internet using myQ app. I tried connecting to the internet with myQ app but it says the device is already attached to an active alarm.com account.
I’ve sent a few commands to your account. Can you try your MyQ serial again in Alarm.com? What is the result?
If still getting the same result, please PM me your MyQ serial number. I can check if it is indeed registered somewhere in ADC.