The house I bought recently came with camera setup that I cannot get working and I am about to give up on my alarm.com setup.
I got my skybell doorbell to connect, but was never able to get my other cameras which are connected to ADC-W110s to connect. I tried factory resets, figured it might be 2.4vs 5ghz issues and bought a EAP610 and now have a separate 2.4ghz SSID with my cameras on them. (My connection is great on all my devices its over 90% and I have fast internet with good download/upload speeds)
When my phone is on the wifi, I can not add the cameras through the app when I try to install the W110s my phone says “Your phone is off the network“. So I moved to the browser on the alarm.com website and when I add the W110s mac addresses in it finds them but when I hit install it will says “the installation has started” but they never come up.
I let one of the cameras sit for 2 hours and it only downloaded like 800kb worth of data and the camera never came up (I can see it on my EAP app) Is there anything I can do for these?
Happy to help out, sorry to hear that this is occurring. Let’s isolate the issues. So that I am clear, what model of cameras are you trying to add?
What ISP do you use? It looks like the doorbell is indicating a Centurylink ISP. Is that potentially a DSL connection? Can you confirm the Upload and Download speeds?
What is the model of your primary home router?
The ADC-W110 uses datalink bridging to communicate with a router. This means the W110 requests an IP address for itself and the connected camera using the same MAC address, and then uses the source and destination addresses in received packets to determine how the packets should be distributed. Some routers support a mode called “IP-MAC Binding” or “ARP Binding” that ties an IP address to a single MAC address and prevents this type of bridging.
The “IP-MAC Binding” or “ARP Binding” setting can commonly be found in the “Firewall”, “DHCP Configurations”, or “MAC Filtering” sections of the router’s configuration GUI, but will vary from router to router. Disabling this within the router’s settings may allow for the devices to communicate properly.
The cameras are some type of ADC-VC82X model, they dont have the model name on them so I might have to take the cover off.
Right now they skybell is connected on the main mesh router which is a quantum fiber W1700K, I thought the cameras might be having a 2.4ghz issue so i bought the EAP to separate bands since my Router doesnt allow it. (The EAP is direct ethernet to the router)
On the mesh network upload/download is in the hundreds of megs a seconds. When i tested the separate 2.4ghz band it was about 50/50 mbs upload/download. Ill log into the router to see if i have anything set that you mentioned
So far, have the cameras appeared in the Alarm.com app at all?
The W110 is automatically added to the account when the camera is installed. If you’re trying to add them manually using a MAC address, you’ll need to use the camera’s MAC address, not the W110.
I see one ADC-VC826 on your account currently. If the other cameras look the same, then they are likely using the same model.
I think i might have this resolved. It seems the w1700k pod blocks devices from requesting additional ip addresses, however the smartnid doesnt have this security feature so bypassing the pod with the EAP allowed the one camera to work.
the second camera was getting no link to the POE bridge, once i got out on a ladder i found the cameras ethernet cable (which was installed outside of the house) to be corroded and burnt beyond salvage. Looks like ill just need to replace that camera
the second camera was getting no link to the POE bridge, once i got out on a ladder i found the cameras ethernet cable (which was installed outside of the house) to be corroded and burnt beyond salvage. Looks like ill just need to replace that camera
Was that in a housing of some kind or open to the elements? Corrosion is an eventual guarantee if the connection is not protected from moisture.
If the tail cannot be run into the building, waterproof junction boxes can be picked up from a hardware store, and the bottom can be drilled to insert the cabling. The connection can then be protected in the box from direct moisture exposure.