Hello,
My camera use to be on the account. I removed, reset, and went through the adding process. It became solid green. Within the APP it stalls at about 3%. It is installed on my network and receiving a 91% signal. When I go to my web account to add a video device, it is showing when I refresh devices and is ready. When I click install it keeps displaying this:
‘Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again.’
Any help that you can give is appreciated. I have attempted multiple times.
Thanks
What model router do you use? To isolate issues, connect the camera to a unique 2.4Ghz network SSID, and reboot the camera, then try again adding it to the account. Any luck?
I have ubiquiti alien routers. I have 3 throughout the home front, middle, back. Middle is the main connected to my Firewall Gold. No problem with networks and signals. I wanted to reset the doorbell camera from scratch. I have got it to reinstall. A little information that may be helpful. After trying numerous times with the latest IOS APP on both 5G and 2.4G it would fail at 3, 4, or 5%. This was all on my iPad. I then went to my iPhone, also running latest IOS APP. The iPhone worked first time through. No problems at all. So, I would assume that there is an issue with the APP running on an iPad. Just an FYI incase anyone else is having similar problems. Once again, thanks for your help.
The iPad app is a unique app compared to the iPhone mobile app. It is possible to see differences. Thanks for following up with that info, we will relay to ADC for them to review.