Ugh! Just changed my subscription to add video analytics on Friday. I wanted to try it on my one outdoor camera a ADC-VC836. I logged into my Surety/Alarm.com account on the website. At that time the camera worked fine and I could view video remotely on the App and on the website when I logged in.
I noticed the firmware was out of date and there was a new version.
I have firmware version V22.214.171.124906 and the most current is V126.96.36.199202. So I hit the update button and it eventually came back and said ‘Failed to update’. Tried again several times and always Failed.
Now the camera was no longer viewable from the website or the App.
I followed the troubleshooting instructions:
- unplug the power to the camera (I unplugged the POE cable at the switch). It did not fix it.
- cycle power to the router. It did not fix it.
Repeated that sequence a couple more times. No success.
I then found an ADC knowledge base information for this camera on the internet. It said to disconnect power from the camera, then press and hold the reset button on the camera while reconnecting power. This still did not change anything. I did this a second time also. I cannot view video from the App or website.
I was considering to try to delete the camera from the Surety/ADC account and re-add it but I decided to not do that yet.
Can you please provide help and guidance to get this camera back online.