I have 4 V720W cameras wired into my system at lake house. I have one camera that has “Camera not responding message.” I have a solid green light at camera, have done power and camera reset with no change. Occasionally I’ll get a red LED at the camera, but then it goes to solid Green again. I suspect a bad camera - lots of power outages and storms in the area.
I have a new camera that I want to install - I assume I need to delete existing camera through ADC and then add new camera (wired) and then add through ADC? Just not sure of the sequence…
Thanks for all you help!! You guys are great!
The order will matter only if you have the base Cloud Video package through suretyDIY. If you have another vendor, you will want to verify their video limits.
But, as it is possible that there is a 4 camera max, may as well delete the old camera first.
Make sure to try adding the new camera in a controlled location first. It is always best to verify functionality before mounting in place.
Since this is a brand new camera, just go through the add new camera wizard in order to connect after deleting the old camera from the account.
Thanks Jason - I do have a four camera limit on this account so I will delete first. I am also going to test the existing camera inside on different Ethernet cabling to see if there is a problem with the wiring.
Oddly, though, I have the new V721W cameras at my main home that are all wireless and I have one of them disconnecting regularly. Power reset works for a while, then goes off line again. It is also the closest camera to my wireless router so signal is good… very frustrating… this is ADC/2GIG system also…
I have the new V721W cameras at my main home that are all wireless and I have one of them disconnecting regularly. Power reset works for a while, then goes off line again. It is also the closest camera to my wireless router so signal is good
Do you have multiple wifi access points by chance using the same SSID and credentials? A common occurrence I have run into on systems where multiple access points are present is having a camera receive signal from two access points, and the camera will jump between the two. Any time the camera attempts to connect to the farther access point, the signal may be too weak to support it.
YEs, I do! I use three access points that share the same SSID and login credentials. I need it due to the size of the house and location of router (at far corner).
Can I do anything to resolve this? I cant eliminate the multiple access points…
It depends on the network and the devices you are using. You may be able to simply set a static IP on the camera, which should prevent it from trying to connect elsewhere (DHCP lease, etc.), some may allow filtering by Mac address on individual access points. (Apple Airport networks will Mac filter across all devices or nothing I believe)
Only one camera is currently experiencing this issue?
I have all Apple network devices (1 Airport Extreme and 2 Airport Express access points). I had one other camera do the same thing but only once. I can see how this one is getting two fairly strong wifi signals based on location to the router and upstairs AP.
Unfortunately Apple Extreme and Express setups are what I see this issue affecting most often, so I would bet it is what you are experiencing.
A surefire fix: If you have another old router sitting around, you could connect it nearby and create a separate network specifically for the nearby problem camera. That way it never tries to connect to any of the Apple network devices and has its own LAN.
That’s a great idea - I do have a few laying around.