My wireless access point does not have a WPS button. I tried connecting an Ethernet cable from the ADC-520 camera into my router and it pulls an IP address via DHCP but I can’t access the camera at all from the Alarm.com app. Can I get specific instructions for the Ethernet installation?
Cameras must be added to your account using the Alarm.com website Add Device wizard.
Note that using Alarm.com cameras on your account will require Alarm.com Cloud Video Service.
Log into your Alarm.com webpage, and access the video tab. If this is your first camera, you will be prompted to add devices, otherwise navigate to Video Device Settings and at the bottom will be the option to Add a New Device.
I have been using this device for years. I am upgrading my wireless network. I know how to use it with WPS, I need to know how to CONNECT VIA ETHERNET CABLE. The installation instructions are vague at best.
If this camera is already added to your account previously and you are attempting to update wireless credentials, simply plugging in the ethernet cable should give you access.
For clarification, are you looking to permanently use the wired port? Or are you just temporarily connecting to update wireless credentials?
Either way, there are no separate instructions. Plug in ethernet cable, access video device settings when logged into Alarm.com, access Wireless Network and select the appropriate camera from the drop down menu. You can then manually add info or scan for the new wireless SSID
Power cycling the camera may help if you are not able to connect yet with it hardwired to router.
but I can’t access the camera at all from the Alarm.com app
Note that you cannot access the wireless settings from the ADC App. You would want to log in from a web browser.
Trying to update wireless credentials.
Plug camera into cable -> plug cable into router -> reset with paper clip -> power cycle -> camera flashes green light -> go to Video Device Setup “NO NEW CAMERAS FOUND”
I have previously deleted this camera through Video Device tab.
Suggestions?
Ah, ok that helps clarify.
So you have already deleted the camera, and are trying to add it back. (you do not need to in order to change wireless settings, so if you have further cameras to update, no need to delete)
Have you fully factory reset the camera? Hold the reset button down for 60 seconds, wait for the camera to power back up, then retry or refresh the Add Video Device page.
You may also try manually adding the MAC address of the camera at the top of the add device page.
Tried all of those things (manually adding MAC error is “Video Device has an Invalid VPN IP”)
I also tried to change the wireless settings via the Video tab and they didn’t take either that’s why I deleted the camera.
We are looking into the history to possibly see some more info on this. What was the name of this camera?
ADC520
Was that what you had named it in Alarm.com? (for example: front door cam, backyard cam, etc.)
Also, when was this video device deleted? I am not seeing a video device that was deleted any time recently in the history.
It was garage camera. I deleted it through the Video tab.
Can you delete the 2 cameras and see if I can start all over?
…hmm. May need clarification on a few things:
- “Garage Cam” Is connected to account, and is reporting a wireless signal strength. Can you view live video currently? It is responding to test signals.
- There are more than 2 cameras. Which two are you referring to?
Do you possibly have more than one Alarm.com account (maybe one with another dealer?) as there is only one associated with your suretyDIY profile I can see.
I have two ADC accounts (this one with Surety and another with Frontpoint) who by the way I am at end of contract and will be switching.
On this account I should have 2 ADC-520 cameras which have been working for 3 years and a Skybell doorbell which seems to show up as a camera but you can’t access except on the smartphone.
I am having trouble with all 3.
I removed the doorbell and garage camera through the ADC web app and am only showing the kitchen camera which I can ping and is responding via the webapp but no video.
I’ve been working on this for 5 days. I think it’s time to delete all of the three devices and let me start from scratch. Can you do that please?
Please remove the .png file when you view it
Ah, this is the other dealer account you are talking about. I cannot access or make changes to an account with another dealer.
The account you are referencing is not the one through suretyDIY. You will need to contact the provider for service of the account you are working on in order for remote removal/troubleshooting. I can give suggestions but we can’t see anything related to that account.
Your suretyDIY account has more than 3 cams, and the png you had posted has your other provider logo in the upper left corner.