I have an ADC V-520IR that is stuck in system boot. I have already tried to factory reset the camera by pushing the reset button for 45 seconds with only power attached. It will not reset. It remains stuck in system boot with a solid red light on.
I cannot find anything about this kind of error anywhere. Any thoughts?
To better assist, is this a new camera?
Is this a camera you have been using successfully on your account? Did this issue occur while the camera was being used on your account? Any instigating factor that you are aware of?
When you are now powering it up after the factory reset, do you have it connected to your router? Just to make sure, wifi settings would be removed, and it would need to be wired up to reconnect.
This is not a new camera. It was working fine, but went to reset the wireless settings after it would not connect. Powered off and on in an attempt to do factory reset and just install as new after deleting from account. Camera is now stuck in boot. Camera is connected via ethernet.
Oddly enough, when logged into the portal can see the camera ready for set up. However, camera remains stuck on “checking connectivity” at zero percent. Solid red light on face of camera. Camera will not reset to factory default again despite insertion of paperclip into reset button for 45 second. WPS reset also inoperable.
It is not necessarily stuck in any power up sequence.
The solid red light simply indicates there is no LAN connectivity. Just to be sure, do you have DHCP turned on on your router? Were you previously using any address reservation or other networking rules?
Could you try power cycling your router quick to see if that has any effect?
Judging by the fact that the camera shows up on your ADC account as a new camera, we are probably looking at a more complicated issue in the camera, but good to try all the basic steps first.
I am using an Apple Time Capsule as my router. I have other cameras connected currently with no problems. Router is set to DHCP and Nat with no networking rules. Factory defaults on router.
Power cycled router does nothing.
What makes me believe it is stuck in a boot sequence is the fact that I cannot factory reset the camera. As soon as power is given to the camera the red light comes on. I cannot reset it. Cannot do a WPS reset either. The portal can see the camera for purposes of reinstalling it, but there is no connectivity with the camera because it is not going through its full boot cycle.
That is very strange.
So what brought this on was a loss of connectivity (wireless)? Was the light ever green during the time you were troubleshooting before attempting the reset?
I wonder if the network adapter in the camera has failed. Is this a camera purchased from suretyDIY?
What makes me believe it is stuck in a boot sequence is the fact that I cannot factory reset the camera
Possible. Just a thought, how are you powering the camera? Are you using the included power supply plug? Have you cut/modified the cable to extend it at all?
If it is indeed stuck solid red, try removing power from the camera and holding the reset button on the camera while powering it up. Otherwise, letting it sit for awhile may resolve this as well.
Just a curiosity. Did you ever resolve this? I’m have the same exact issue. After factory reset, just a steady red light. The other camera in my house, I was able to factory reset and connect to Alarm.com.
After factory reset, just a steady red light. The other camera in my house, I was able to factory reset and connect to Alarm.com.
We’ve not heard a follow up on this, but we are happy to help try to troubleshoot if you are seeing an issue.
Try removing power from the camera and holding the reset button on the camera while powering it up.
If you see the red light immediately and no reaction from the camera to a factory default procedure though, it may be damaged.
Is the camera which does not function a V520IR as well?
I tried the above numerous times and it didn’t work. Yes, it is also a V520IR. It was connected to my Wifi prior to factory reset but didn’t work after factory reset.
The last thing to try would be to unplug power for an extended time, at least 5 minutes, plug it into a patch cable to the router, then power it up and see if there are any changes to the LED.
If you see the same unresponsive activity, I would recommend replacement.
Yeah, I’ve left it off overnight even and still doesn’t work. Yeah, I think it’s time to throw it away. ???