Hello,
I received the ADC-T3000 today which I ordered from Surety. I went to install it and followed the directions. I had issues on wire detection. I tried to bypass but the AC did not work even though the compressor turned on.
The wiring for the old system does not appear to match the terminology used by the ADC-T3000. I am uploading a photo of the wiring and the wiring directions from the owners manual.
The original thermostat is from Honeywell TH7000 so I need some help translating where to place the wires on the ADC-T3000.
Here is my wiring info
Blue wire is the 24 VAC Common connected to ‘C’ on both
Green wire is the fan Connect to ‘G’ on both but not recognized by ADT
Yellow wire Honeywell Thermostat compressor relay. To Yellow on ADT
Orange wire Honeywell changeover valve. To ADT O.
Red wire Honeywell R+RC joined by jumper. ADT Connect to RH per notes If you have R, connect it to RH
White wire Honeywell connected to AUX. ADT connect to W for Aux Stage 1
Black wire Honeywell connect to E Emergency Heat Relay. Beyond Security says for ADT Thermostat to tape off this wire as it is not needed.
Issue after hookup is that the air coming out of the AC stays around 60 degree Fahrenheit. Reinstalled the old Honeywell and the temperature is 46 degrees Fahrenheit.
I’m not seeing a Surety subscription related to this. Do you use Surety for your Alarm.com service?
If not, the first thing to check in this case is the thermostat programming. If you had issues with wire detection then it is likely that your thermostat is simply not programmed properly as connected to a heat pump and the reversing wire is not being used. I don’t otherwise see any issue with the wiring.
Programming selections for conventional vs heat pump can be made in configuration settings viewable and accessible by your dealer.
No, I do not use Suretyhome for my security. Mine is through ADT directly. I did, however, buy this equipment from your company. I live in NC, so I don’t think you service my area from NJ. I still help to fix this, or the thermostat and sensor are of no use to me. The wiring appears to be detected when I had it installed last night. Of course, I had to remove it because the temperature was increasing.
How does one check the setting to make sure it is ready for a heat pump? Any other suggestions?
I live in NC, so I don’t think you service my area from NJ
Surety provides service in all 50 states. We are a DIY Alarm.com service dealer.
How does one check the setting to make sure it is ready for a heat pump? Any other suggestions?
Programming selections for conventional vs heat pump are made in configuration settings viewable and accessible by your dealer (ADT).
You would need the thermostat connected to your system, then contact ADT to make sure the correct settings are chosen.
Based on your description it sounds overwhelmingly likely that the thermostat was programmed for a conventional HVAC instead of a Heat Pump, which would cause what you saw when cooling is turned on.
The settings are also automatically set up if the wiring is detected properly upon first time setup in Alarm.com, but your dealer will be able to view the advanced configuration and make sure it is set up correctly.
