I am having a problem pairing a second thermostat into my 2gig go control panel. I successfully paired a first Honeywell TH8320zw to my panel weeks ago. Now when attempting to add a second thermostat the panel will initially see the thermostat but does not complete, hanging at the “acquiring Z wave devise status” stage.
I had a simular problem when adding my second KwickSet z wave level lock, which was resolved by removing the first level lock and the re-pairing both locks at the same time. This same approach did not work with the thermostat.
The first successfully paired thermostat is much further away from the control panel, so I don’t think distance is an issue. And I have attempted pairing at close range by bringing the panel on battery power over to the new thermostat.
I can even see and control the basic functions on Alarm.com.
Why won’t the 2 gig panel register the devise status form this second thermostat?
Any help is appreciated. Thanks.