the sensor is not learning on popping up on the panel once trying to install, is that something i am missing? going to installer code , sensors , detect sensor and active the sensor and nothing
Looking at the account that your username is linked to, it appears your system is an IQ Panel 4 with 319.5 Mhz radio.
The 2GIG DW10 is a 345 Mhz sensor which is not compatible with the panel on your Surety account.
Similar door sensors which are compatible with the IQ Panel 4 on your account are linked below:
BAD NEWS. can i return 2GIG DW10? the box was opened to read the instructions
From our return policy, orders may be returned within 30 days of purchase only if equipment is in full working order with no visible damage or wear-and-tear and is returned complete, with all parts and accessories including mounting hardware and tape, in the undamaged original packaging. A restocking fee may be applied for returned items that do not meet this criteria.
Items can no longer be returned after they have been physically mounted/installed as this permanently modifies them with screw holes and/or mounting tape, etc
In order to get started with the return, please provide the following information for each item:
- Condition of the item, Opened/Unopened. If opened:
- Is there any visible damage?
- Are any parts or accessories missing?
- Has it been physically mounted/installed?
- Serial number from the item:
- For all wireless sensors provide the serial number and Sensor ID
Feel free to take a clear picture of this information from the packaging and submit it in reply. This should be done in as few photos as possible.
Once we have that information, we can get the RMA process started.
- Opened/
- Is there any visible damage? no
- Are any parts or accessories missing? no
- Has it been physically mounted/installed? no
- Serial number from the item:
- For all wireless sensors provide the serial number and Sensor ID
- S/N 2451090059320500
- 067-2035
I have sent the information and waiting a response on distribution. Thank you for your patience
From our return policy, Orders may be returned within 30 days of purchase only if equipment is in full working order with no visible damage or wear-and-tear and is returned complete, with all parts and accessories including mounting hardware and tape, in the undamaged original packaging. A restocking fee may be applied for returned items that do not meet this criteria.
Items are no longer eligible for return if they are missing parts or packaging. Additionally, they cannot be returned after they have been physically mounted/installed as this permanently modifies them with screw holes and/or mounting tape, etc. If an item has been physically mounted/installed then it is ineligible for return.
The RMA number for your return is: S4123765
Be sure to include this number on the outside of the return shipment package.
This return should be sent to:
Attn: Returns Department
Surety
8648 Glenmont Drive
Suite 130
Houston, TX 77036
To ensure proper credit, please email the return tracking number to us in reply. Once the items have been received and processed a refund can be issued.
This RMA is only valid for 30 days, please be sure to send the items back within this time period in order to receive a refund.
If you have any questions, please let us know.