My fire and smoke Sensor continues to beep even after I have changed the batteries please advice with any suggestions.
In order to better assist this issue, I’ll need to know a little more about the smoke detector.
-Do you know which brand and model smoke detector it is?
-What is the date of expiration on the smoke detector? This is typically found on the outer ring of the smoke
-When you replaced the batteries, were the fresh, new batteries?
If it is an 2GIG SMKT2, you will want to remove the batteries to power down the unit, wait 30 seconds and then insert the batteries again. This is per the SMKT2 instructions. However, if this unit is indeed an SMKT2 it is very likely that this unit is passed its date of expiration and would need to be replaced
it is a 2gig unit, not smkt2. it says replace in 2022, and yes the batteries were fresh.
I see a smoke detector currently showing malfunction, but no low battery. It looks like a loss of supervision error. This indicates signaling trouble.
If you tamper the detector by twisting it off of its base, does the panel report tamper?
No it does not
Currently, it looks as though the smoke is back online although there may be intermittent signaling issues as there is no tamper reported in history. It sounds like signals may be having trouble reaching the control panel.
Is the smoke back in its install point currently? Has the smokes installation point moved recently? Or the main panels? It looks as though loss of supervision has been reported a few times.
How far away from the panel is the smoke?
Are you using a 2GIG SMKT3? If it is an SMKT3 it will require 3 AAA batteries which all must be replaced not just 1 or 2. What is the use by date on the batteries used most recently?
Try leaving the smoke detector powered down for a minute and then power it back up. Does this fix the issue?
Is the smoke back in its install point currently? Has the smokes installation point moved recently? Or the main panels? It looks as though loss of supervision has been reported a few times. No never moved.
How far away from the panel is the smoke? maybe 30 feet
Are you using a 2GIG SMKT3? Yes
If it is an SMKT3 it will require 3 AAA batteries which all must be replaced not just 1 or 2.yes all three were changed.
What is the use by date on the batteries used most recently? 12-2026
Try leaving the smoke detector powered down for a minute and then power it back up. Does this fix the issue? No I have tried that as well.
This is likely another type of error then if you have allowed at least 30 seconds between removing batteries and adding the new ones.
The panel will report loss of supervision in a couple of other scenarios, and the intervals I see in history seem to match up to that.
How frequently does the yellow LED flash when powered up? Judging by your description it should either be flashing once every four seconds, or once every 8 seconds, depending on the condition.
Once every 8 second
Once every 8 seconds indicates that the sensing unit is dirty and needs cleaned. From the manual:
To clean the alarm, remove it from the mounting base. You can clean the interior using compressed air or a vacuum cleaner. Blow or vacuum through the openings around the perimeter of the alarm. The outside of the alarm can be wiped with a damp cloth. After cleaning, test the alarm by pushing the Test button. If cleaning does not restore the alarm to normal operation you need to replace the alarm.
ok thank you. there is no response from the test button is that an indicator that the alarm is bad as well?
The test button must be held in order to activate. For it to register at the panel it must be held through two full cadences, afterward the panel will receive the fire alarm signal.
If you have 24/7 Central Station Monitoring, make sure your central station account is on test mode before setting off any fire alarms.
ok how do I place it in test mode
Should you wish to place your Central Station account on test mode, you can call the Central Station directly via the number provided in your Welcome to suretyDIY email to place your account on test for up to 72hrs. Be sure to have your Verbal account passcode ready, for verification purposes. In this case call 855-348-0367.
For lengths of time over 72hrs, you can submit your request via our Secure Message Tool and one of our team members will place your account on test for you. Be sure to include the start and end times you would like your account on test for. Please note, we can only process these requests during normal business hours, whereas you may call the Central Station 24/7.
I’m having the same problem - chirp and yellow light blinking every 8 seconds. This is one of 3 brand new SMKT3 units I installed this past week. I don’t know how it could be dirty but tried cleaning it out. I don’t have compressed air but blew sharply on it a few times and then used a vacuum cleaner. Also tried taking the batteries out for a minute and then restarted. Can you tell any additional information from my account?
Are you certain it is 8 seconds? If so that would indicate an unclean sensing element. If it is a brand new sensor purchased new, this should never be the case.
Alarm.com will simply report a general malfunction as the sensor reports a loss of supervision error to denote a problem exists. The led interval denotes the specific issue.
I’m not seeing a related order on suretyDIY. If these were purchased elsewhere, what is the manufacture date on the SMKT3 box? Were they purchased used?
If they were purchased new I would recommend getting it swapped.